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Version: v1.17.x LTS

Troubleshooting installation and startup of Zowe z/OS components

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The following topics contain information that can help you troubleshoot problems when you encounter unexpected behavior installing Zowe z/OS components or starting Zowe's ZWESVSTC started task.

Unable to launch Zowe with { FSUM7351 }#

When you run zowe-start.sh from a unix shell path <zowe-instance-directory>/bin, you encounter the following error:

<RUNTIME_DIRECTORY>/scripts/internal/opercmd: ./zowe-start.sh 6: FSUM7351 not found

This can be because the value of ROOT_DIR in the <zowe-instance-directory>/instance.env file is pointing to an invalid Zowe runtime. This can occur in scenarios where the Zowe runtime directory was removed during an upgrade of a convenience build, and the instance.env file's ROOT_DIR value was not updated to point to the new fully qualified path for the new Zowe runtime.

This errors can also occur if the user ID running zowe-start.sh does not have read and traverse access to the directory tree ancestors of the ROOT_DIR itself. For example, if ROOT_DIR is set to /usr/lpp/zowe then the TSO user executing zowe-start.sh must have rx access to the directories usr/lpp/zowe, usr/lpp and usr. To see the access for a directory issue the unix command ls -alT. If you do not wish to open up rx access to the directory tree ancestors of the ROOT_DIR then Zowe can still be launched using a TSO command, see Starting Zowe with a /S TSO command.

Unable to create BPXAS instances#

Symptom:

When you start ZWESVSTC started task, either by running the zowe-start.sh script or by launching the started task directly, you encounter the following error in the log:

<ROOT_DIR>/bin/internal/run-zowe.sh 1: FSUM7726 cannot fork: reason code = 094500f7: EDC5112I Resource temporarily unavailable.

You will also encounter the following messages in the SYSLOG:

0290 S ZWESVSTC
0281 $HASP100 ZWESVSTC ON STCINRDR
0290 IEF695I START ZWESVSTC WITH JOBNAME ZWESVSTC IS ASSIGNED TO USER
ZWESVUSR, GROUP ZWEADMIN
0281 $HASP373 ZWESVSTC STARTED
0090 IEA602I ADDRESS SPACE CREATE FAILED. MAXUSERS WOULD HAVE BEEN EXCEEDED
0290 BPXP005I A FORK OR SPAWN ERROR WAS ENCOUNTERED. RETURN CODE 00000070
REASON CODE 094500F7
0090 IEA602I ADDRESS SPACE CREATE FAILED. MAXUSERS WOULD HAVE BEEN EXCEEDED
0090 IEA602I ADDRESS SPACE CREATE FAILED. MAXUSERS WOULD HAVE BEEN EXCEEDED
0090 IEA602I ADDRESS SPACE CREATE FAILED. MAXUSERS WOULD HAVE BEEN EXCEEDED

Solution:

This problem occurs when the maximum number of BPXAS instances have been reached.

This may be because when the Zowe instance directory was created, it was generated in the same location as the Zowe root directory. The Zowe instance directory is created by using the script <RUNTIME_DIR>/bin/zowe-configure-instance.sh -c <PATH_TO_INSTANCE_DIR>. See Creating an instance directory. The Zowe runtime directory is replaced when new PTFs are applied and should be considered as a read-only set of files. Zowe instance directories are designed to live outside the directory structure and are used to start a Zowe runtime.

This problem will only occur with Zowe drivers prior to v1.10 and has been resolved in v1.10 where the zowe-configure-instance.sh script will report error if it detects the -c argument because the installation directory location is an existing Zowe runtime directory.

Errors caused when running the Zowe desktop with node 8.16.1#

Symptom:

When you start the ZWESVSTC started task, you encounter the following error messages:

/usr/lpp/zowe/components/app-server/share/zlux-app-server/lib/initInstance.js:1
(function (exports, require, module, __filename, __dirname) {
SyntaxError: Invalid or unexpected token
at createScript (vm.js:80:10)
at Object.runInThisContext (vm.js:139:10)
at Module._compile (module.js:617:28)
at Object.Module._extensions..js (module.js:664:10)
at Module.load (module.js:566:32)
at tryModuleLoad (module.js:506:12)
at Function.Module._load (module.js:498:3)
at Function.Module.runMain (module.js:694:10)
at startup (bootstrap_node.js:204:16)
at bootstrap_node.js:625:3
/global/zowe/instances/prod/bin/internal/run-zowe.sh 3: FSUM7332 syntax error: got ), expecting Newline

Solution:

This problem occurs when you use Node.js v8.16.1 which is not supported on Zowe. There is a known issue with node.js v8.16.1 and Zowe desktop encoding. Use a supported version of Node.js instead. For more information, see Supported Node.js versions.

Cannot start Zowe and UNIX commands not found with FSUM7351#

Symptom:

When you start the ZWESVSTC started task, you might encounter the following error message:

dirname: <instance-dir>/bin/internal/run-zowe.sh 2: FSUM7351 not found
pwd: <instance-dir>/bin/internal/run-zowe.sh 2: FSUM7351 not found
.: <instance-dir>/bin/internal/run-zowe.sh 3: /bin/internal/read-instance.sh: not found

Solution:

Check that /bin is part on your PATH. Do echo $PATH to check. If it is missing, make sure that it is appended to PATH in your profile, for example, in /etc/profile/.

Various warnings show when connecting Zowe with another domain#

Symptoms:

When you configure the Zowe environment variable ZOWE_EXPLORER_HOST in instance.env with a domain (for example, domain-a.com), and access Zowe with another domain (for example, domain-b.com), you may see the following errors:

  • Certificate warnings similar to the following one:

    domain-b.com:8544 uses an invalid security certificate.
    The certificate is only valid for the following names: domain-a.com, <ip-of-domain-a>, localhost.localdomain, localhost, 127.0.0.1

  • No pinned applications show in Zowe Desktop.

  • JES Explorer, MVS Explorer, USS Explorer may show errors similar to the following one if you ignore the certificate error.

    Blocked by Content Security Policy
    An error occurred during a connection to domain-a.com:7554.
    Firefox prevented this page from loading in this way because the page has a content security policy that disallows it.

The above warnings and errors will also show when you plan to use Zowe with multiple domain names.

Solutions:

You can take the following steps:

  • When you prepare the bin/zowe-setup-certificates.env file, specify the HOSTNAME= and IPADDRESS= parameters to accept multiple domains separated by comma (from Zowe v1.14.0). The following configuration is an example:

    HOSTNAME=domain-a.com,domain-b.com
    IPADDRESS=<ip-of-domain-a>,<ip-of-domain-b>

    Then you can proceed to run the bin/zowe-setup-certificates.sh script.

  • After you run the bin/zowe-configure-instance.sh script, modify the instance.env file located in the instance directory in the following ways to reflect the multiple domains you plan to use.

    • Add a line of ZWE_EXTERNAL_HOSTS. For example, ZWE_EXTERNAL_HOSTS=domain-a.com,domain-b.com.
    • Add a line of ZWE_REFERRER_HOSTS. For example, ZWE_REFERRER_HOSTS=domain-a.com,domain-b.com.
    • Find the line that starts with ZOWE_EXPLORER_FRAME_ANCESTORS and modify its values to ZOWE_EXPLORER_FRAME_ANCESTORS="${ZOWE_EXPLORER_HOST}:*,domain-a.com:*,domain-b.com:*,${ZOWE_IP_ADDRESS}:*".

Drawback:

With this change, you must use the API Mediation Layer Gateway port (default is 7554) to access Zowe Desktop, for example, https://domain-a.com:7554/ui/v1/zlux or https://domain-b.com:7554/ui/v1/zlux. Using Desktop port (default is 8544) like https://domain-b.com:8544/ is not supported.

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